• Over 79'000 positive reviews
  • Customer service in your language

Delivery Terms - Delivery Address: Switzerland

Delivery Terms of Other Countries

Area of application

The following delivery terms apply to private and business customer orders with place of delivery "Switzerland", conditional upon other agreements.

Shipment

The shipment is carbon offset and will be handled by the Swiss postal service.
Bulk /general cargo will be delivered by our logistics partner Lamprecht or its partner companies.

Shipping Costs

  • PostPac Economy: 6.90 CHF
    When orders are received on a business day before 12:00 o'clock, the delivery occurs on the same day, otherwise the following business day. Delivery time: 2 business days. There is no parcel delivery on Saturday.

  • PostPac Priority: 8.90 CHF
    When orders are received on a business day before 12:00 o'clock, the delivery occurs on the same day, otherwise the following business day. Delivery time: 1 business day. There is no parcel delivery on Saturday.

  • Swiss-Express Moon: Will be calculated during the checkout process
    When orders are received on a business day before 14:00 o'clock, the delivery occurs on the same day, otherwise the following business day. Delivery occurs by 9:00 o'clock the day after shipping. Packages will also be delivered on Saturdays.

VAT

All shop prices include Swiss VAT.

Payment

  • Prepayment to our account in Switzerland
    We will send you our account details via e-mail with the order confirmation. As soon as we have received your payment, we will dispatch your order.

  • Invoice
    We will send you an invoice and a pay-in slip with the delivery. The invoice amount is payable without deductions within 14 days (private customers) or 30 days (business customers). We reserve the right to request pre-payment when it comes to first-time or large-value orders. We will then send you an invoice for pre-payment. This will also be enforced in case of larger outstanding balances. In certain cases, for justifiable reasons, such as a credit check, to reduce credit and default risks, to combat abuse or collect outstanding bills, we transmit your data to a credit information institute and receive the necessary data from the providers. Please note our data privacy statement.

  • Credit/debit card (MasterCard, VISA, American Express)
    MasterCard Visa American Express
    Payment will be completed at the end of the order over a secure connection.

  • PostFinance Card / PostFinance E-Finance
    PostFinance Card PostFinance E-Finance
    After completion of your order, you can execute payment over a secure line with your PostFinance account.

  • TWINT
    TWINT
    You pay your order free of charge directly via your TWINT account. In order to be able to use this payment method, you need to be registered with TWINT and have the mobile app installed. After you ordered, you can confirm the payment with your TWINT mobile app.

  • PayPal
    PayPal
    Payment will be completed at the end of the order over a secure connection.

  • Apple Pay
    Apple Pay
    You pay your order via Apple Pay. This payment option will only appear if you have already set up Apple Pay.

  • Google Pay
    Google Pay
    You pay for your order via Google Pay.

When you pay by credit/debit card, PostFinance, TWINT, Paypal or other means of immediate payment, you will be charged when the order is placed.

Security during payment

The PCI DSS certificate attests that supermagnete.ch meets the high security requirements of the payment card industry.

Default of payment

If a customer does not fulfil their payment obligation in full or in part, Webcraft AG can suspend further product deliveries to this customer.

For a second demand note, Webcraft AG can collect 20.00 CHF as reimbursement for expenses. After unsuccessful demand notes, the invoice amounts can be assigned to a debt collection agency, which enforces the outstanding amounts in their name and at their own expense and can collect additional administrative fees.

Minimum order

The minimum order amount is CHF 20.00 (including VAT, not including shipping costs).

Return policy

Customers from Switzerland and Liechtenstein may return products within 14 days of receipt. Custom-made products can not be returned.