+++ Current situation (Covid-19): Our warehouse is stocked, and we are processing orders without delay. More information +++

  • Over 67'000 positive reviews
  • Over 225'000 orders annually

Delivery Terms - Delivery Address: Switzerland

Delivery Terms of Other Countries

Area of application

These delivery terms apply to private or business customer orders with place of delivery "Switzerland", conditional upon other agreements.

Shipment

Shipment is climate-neutral and will be handled by the Swiss postal service.
Bulk /general cargo will be delivered by our logistics partner Lamprecht or its partner companies.

Shipping Costs

  • PostPac Economy: 6.90 CHF
    When orders are received on a business day before 12:00 o'clock, the delivery occurs on the same day, otherwise the following business day. Delivery time: 2 business days. There is no package delivery on Saturday.

  • PostPac Priority: 8.90 CHF
    When orders are received on a business day before 12:00 o'clock, the delivery occurs on the same day, otherwise the following business day. Delivery time: 1 business day. There is no package delivery on Saturday.

  • Swiss-Express Moon: Will be calculated during ordering process
    When orders are received on a business day before 13:30 o'clock, the delivery occurs on the same day, otherwise the following business day. Delivery occurs by 9 o'clock the day after shipping. Packages will also be delivered on Saturdays.

VAT

All shop prices include Swiss VAT.

Payment

  • Prepayment to our account in Switzerland
    We will send you our account details via e-mail with the order confirmation. As soon as we receive your payment, we will ship you the merchandise.

  • Invoice
    We will send you an invoice and a pay-in slip with the delivery. The invoice amount is payable without deductions within 14 days (private customers) or 30 days (business customers). We reserve the right to request pre-payment when it comes to first-time or large-value orders. We will then send you an invoice for pre-payment. This will also be enforced in case of larger outstanding balances. In certain cases, for justifiable reasons, such as a credit check, to reduce credit and default risks, to combat abuse or collect outstanding bills, we transmit your data to a credit information institute and receive the necessary data from the providers. Please note our data privacy statement.

  • Credit card (Master Card, VISA, American Express)
    MasterCardVisaAmerican Express
    Payment will be completed at the end of the order over a secure connection.

  • PostFinance Card / PostFinance E-Finance
    PostFinance CardPostFinance E-Finance
    After completion of your order, you can execute payment over a secure line with your PostFinance account.

  • TWINT
    TWINT
    You pay your order free of charge directly via your TWINT account. In order to be able to use this payment method, you need to be registered with TWINT and have the mobile app installed. After you ordered, you can confirm the payment with your TWINT mobile app.

  • PayPal
    PayPal
    Payment will be completed at the end of the order over a secure connection.

When you pay with credit card, PostFinance, TWINT, Paypal or other instant payment methods, you will be charged at the time of the order.

Security during payment

The PCI DSS certificate attests that supermagnete.ch meets the high security requirements of the payment card industry.

Default of payment

If a customer does not fulfil their payment obligation in full or in part, Webcraft AG can suspend further product deliveries to this customer.

For a second demand note, Webcraft AG can collect 20.00 CHF as reimbursement for expenses. After unsuccessful demand notes, the invoice amounts can be assigned to a debt collection agency (infoscore Inkasso AG,Ifangstrasse 8, 8952 Schlieren), which enforces the outstanding amounts in their name and at their own expense and can collect additional administrative fees.

Minimum order

The minimum order amount is CHF 20.00 (including VAT, not including shipping costs).

Return policy

Customers from Switzerland and Liechtenstein may return products within 14 days of receipt. You may not return custom-made orders.